Rice & Company LLP

To the Moon! Rice and Company LLP Unlocks 3x Growth by Adopting Link

Before adopting Link, the team relied heavily on a disjointed combination of Xero Practice Manager, internal Excel spreadsheets and numerous external platforms. While XPM presented a solid foundation, it could not deliver the level of scheduling visibility the firm required and as the practice continued to grow, these disconnected systems began creating more friction than clarity.

Commenting on life before Link, Partner Tyler Rice states “In one word, inefficient. We had no visibility of our runway and whether we had the team resources available to execute on the work we agreed to deliver” Without clear forward visibility, the firm found itself operating reactively rather than proactively.

There was limited insight into future workload, no accurate measurement of the team’s capacity, and no reliable way to confidently plan for growth while maintaining operational control.

When describing their journey towards working with Link, Tyler highlights “The experience and knowledge conveyed by the team from Link gave us complete confidence Link Reporting would extract precisely what we needed from XPM and more…and when we learned that Link Capacity was in development, we requested access at the earliest opportunity."

In commenting about the onboarding experience, they said, "Like any system implementation, there was a process and learning curve involved, but the attention afforded by the Link team far exceeded our expectations." With Link in place, the shift in day-to-day operations has been significant.

Tyler describes the shift: “Team scheduling, client onboarding, and overall visibility of team and client deliverables have shifted from catching to pitching.” Instead of reacting to incoming work, Rice & Company LLP now operates with a structured and effective approach, confident they have the capacity to deliver on their client’s work.

With strategic workflow and accurate team capacity measured in Link Practice, Rice & Co has scaled its growth 3x since implementing Link whilst maintaining operational integrity. Commenting on the firm’s deliverables, Tyler stated, “Our organisation’s growth, scheduling visibility, and client/team satisfaction can be attributed to working with Link.”

For Rice&Co, Link continues to provide the clarity, structure, and confidence required to support sustainable growth, transforming their operation from chaotic to a future-ready practice.