Loren Nancke CPA

Dialling In Fixed Fees: How Loren Nancke CPA Got the Reporting Their Practice Was Missing

Loren Nancke CPA had been running on the same practice management system since 2011. For years it did the job well, but over time it couldn't keep up. "It was hard to use, and things like invoicing were quite difficult. It had become really antiquated," recalls Partner Candace Nancke.

The firm moved to XPM, which was a significant step forward. Work started flowing. But the reporting gap remained. "It was so much better. All our work started flowing, but we didn't have numbers that we could see in an easy way. We still needed a solution for gathering and reporting our data efficiently."

The path to Link came via an unexpected route. While getting up to speed on XPM, Candace came across a comprehensive guide on how to use XPM effectively. That guide led her to Link. The timing was good. The firm was in the middle of switching clients to annual contracts with 12 monthly payments and was focused on dialling in pricing based on average hourly rate. "We realised that we'd be able to track that data over long periods of time for specific clients, making it easier for the team to figure out our results."

Day to day, pulling data is less manual. The team spends less time on reports and more time acting on them. Average hourly rate is now trackable in a way it wasn't before, and data is readily available when it comes time to renew contracts throughout the year.