HW One

How HW One Increased Team Engagement and Drove Better Outcomes With Link

HW One Director Brendan Podevin was spending significant time on manual data entry and building custom spreadsheets, but still lacked clear visibility into key metrics like team productivity, recoverability, and WIP performance.

“We wanted a system which provided accurate, efficient and reliable WIP and recoverability reporting. Link offers a great solution that gives us all of the above, and more.” says Brendan.

While relying on XPM as the firm’s central reporting tool, it was clear that HW One needed a more efficient way to access meaningful operational insights. In Link, Brendan discovered more than just another app company.

“Onboarding was very quick. The Link team supported us through the setup process and continues to provide excellent support and guidance.”

With Link, reporting became automated, systemised, and easy. Schedulable WIP reporting and improved visibility across the business allowed the team to make faster, better informed decisions.

“Team reporting has become easy and systemised. Link allows us to quickly drill down on write offs and provide more accurate job costing,” Brendan explains.

The increased visibility has had a measurable impact across the firm.

“Reduction in write offs and better team engagement… providing our team regular productivity reporting has led to better outcomes with team member recoverability and also informs our future goal setting.”

With Link providing visibility across the business, productivity at HW One is up, write offs are down and the firm’s recoverability has improved.