Hunter Withers

How Hunter Withers Gained Visibility and Control with Link

A stalwart practice in Pukekohe, Hunter Withers has been delivering accounting and business advisory services to a wide range of clients, locally and across New Zealand, for over four decades.

In April 2025, after juggling an internal spreadsheet and struggling with another provider in an attempt to streamline workflow for their team of 15+, Director Brigette Fulton and Senior Accountant Sarah Slater - while researching alternative tools - settled on Link to manage their firm’s capacity and workflow.

“What stood out with Link? We were looking for a tool that could simplify our capacity planning, give us forward visibility, and integrate seamlessly with all of our existing systems,” Sarah shares.

Adopting Link was quick and simple. Sarah mentions, “Our onboarding experience was very smooth. The Link team were knowledgeable, responsive, and the process was really easy. They were very helpful with all of our ongoing questions, and they made sure we were comfortable and knew what we were doing before going live with the platform.”

Delving deeper on some of the core issues the firm experienced prior to adopting Link, Brigette details, “With our previous provider, there was low visibility across the firm’s future capacity, hindering our ability to plan ahead. We were using a manual spreadsheet to record incoming work…we were making constant status updates on the spreadsheet as work was allocated to our team, which we then updated again and again…our staff had no real ‘one system approach’ where they could gain insight into their work coming in the months ahead.”

Link eliminates the hassle of messy workflow spreadsheets by integrating with Xero Practice Manager, providing direct insight to a practice’s capacity, down to an individual team member level, while simultaneously streamlining workflow processes and driving faster job turnaround

Brigette elaborates further on the benefits Hunter Wither’s has seen, “Since working with Link, our day-to-day operations are incredibly less stressful. We have a great capacity-planning system with Link, and our team finds the system simple and easy to navigate".

Link not only measures capacity - through intuitive, team-specific viewpoints, Link delivers insights tailored to each individual and their role, removing workflow friction commonly experienced in accounting practices

Brigette continues, “Our team members now know exactly what work lies ahead of them, reducing uncertainty. And with the added ability to timesheet in the platform, Link is a fantastic one-stop shop for managing our firm’s capacity.”